receptionist
Department Designation: Administration
Effective Date: 2/1/2007
Non-Exemp 

Purpose and Scope: The Receptionist receives incoming calls and provides clerical assistance to all departments in the facility.

Responsibilities:

• Answer telephone calls, transfer caller to appropriate person or contacts or takes messages.
• Greets and assists residents, guests and visitors, answers questions, and directs them to appropriate individuals.
• Types a variety of forms, letters, menus, activity schedules, reports and memos.
• Receives mail and separates according to business and residents personal mail, distributing it to department managers and the residents.
• Files Accounts Receivable and Accounts Payable invoices, checks and statements.
• Organizes and maintains office files and records.
  Updates forms, room lists, room signs, cleaning schedules, etc. as needed.
• Check office supplies and orders supplies needed for the facility.
• Makes copies and performs other support tasks as requested.
• Maintains professional relationship with the residents and confidentiality.
• Participates in occasional training.

Knowledge; Skills and Abilities Required:

• An individual must be able to perform each essential duty satisfactorily.
• The requirements below are representative of the knowledge, skill, and or ability required.

EDUCATIONAL QUALIFICATIONS: High School Diploma or GED with courses in computer applications or equivalent computer experience. Skills in good oral communications, customer service and organization are beneficial

Organizational Relationship: Lynn Young, Director of Administration